Creating Debug Log
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While recovering Microsoft® Outlook® Passwords (for E-Mail accounts and PST) there may be some problems which cannot be resolved remotely because all source data is located on the user's computer and we cannot view this data to investigate the problem. We created the "Debug Log" feature which collects the needed data during password recovery process.
To create a Debug Log simply do the following:
|•||Check the "Enable Debug Log" checkbox at the "Options" tab|
|•||Close AOPR and launch it again|
|•||Do the actions that lead to the Problem|
The Debug Log will be located at the folder specified in the "Folder for Log Files" field at the "Options" tab. AOPR Debug Log file name is "aopr_debug_log.txt". Please send this file to our Customer Support and we'll try to resolve the Problem.
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